White Glove Policy for all Power Scooters

Extended Power Mobility Warranty!

Due to our utmost belief in the quality of our products, and our continuous effort to enhance the quality of life of the people we touch, Just Walkers is excited to announce a new extended warranty for all our power mobility scooters, providing the best warranty in the industry.

Effective November 1, 2016 on all new power mobility purchases:


  • All scooters will have a 12 month warranty on batteries
  • All scooters will have a 24 month warranty on electronics
  • All scooters will continue to offer a limited lifetime warranty on the main frame

Limited Lifetime


  • Main Frame
  • Seat Post
  • Frame Welds

24 Months


  • Electrical harness
  • Controller
  • Charger
  • Joystick
  • PC Board
  • Throttle
  • Motor/gearbox assembly
  • Brakes electromagnetic function ONLY

12 Months


Batteries are covered by a separate 12 month warranty provided by the battery manufacturer

The following items are warranted to be free of defects in workmanship and material at the time of delivery. If the following items are found to be defective or damaged immediately after the product is removed from the box, Drive Medical will repair or replace, at its option to the original purchaser, free of charge, the following items:

  • Plastic shrouds
  • Plastic footrests
  • Upholstery and Seating
  • Metal connection pins, hardware, nuts, bolts & star knobs
  • Tires
  • Floor mats
  • Armrest pads
  • Bearings and bushings
  • Tubes
  • Swing arm
  • Fuses and bulbs
  • Front rigging mounting brackets
  • Anti-tip wheels
  • Motor brushes
  • Plastic connections
  • Plastic components, excluding body

ADDITIONAL COMPONENTS


Items not mentioned or listed are covered at the discretion of Just Walkers.

SERVICE CHECKS AND WARRANTY SERVICE


Warranty service must be performed by an authorized Drive Medical provider. Do not return faulty parts to Just Walkers without prior written authorization. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of Drive Medical.

Failure to follow the instructions, warnings and notes in the owner’s manual and those located on your Drive Medical product can result in personal injury or product damage and will void Drive Medical’s product warranty.

There is no other express warranty.

IMPLIED WARRANTIES


Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of original purchase and to the extent permitted by law. Any and all other implied warranties are excluded. This is the exclusive remedy. Liabilities for incidental, punitive, special and consequential damages under any and all warranties are excluded.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental, punitive, special and consequential damages. The above limitation or exclusion may not apply to you.

This warranty gives you specific rights and you may also have other rights which vary from state to state.

WARRANTY EXCLUSIONS


  • Plastic shrouds and footrests Upholstery and seating
  • Tires and tubes
  • Brake pads
  • Fuses
  • Motor brushes
  • Circumstances beyond the control of Drive Medical
  • Labor, service calls, shipping and other charges incurred for repair of the product, unless speci cally authorized by Drive Medical
  • Repairs and/or modifications made to any part without special consent from Drive Medical

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