Shipping Policy

Shipping Methods

Because we ship medical equipment, we are only able to ship to US addresses at this time.

Orders shipped via Standard Shipping will be shipped via the US Postal Service, FedEx Ground, UPS Ground Delivery or a combination of these services. For in-stock items delivered within the continental United States, you should expect to receive your order within the estimated time frames (listed as Business Days) defined below. If your order contains multiple items, it may ship from different warehouses and arrive on different dates. For out of stock items, we will notify you within a week if we cannot ship your item. You will receive an e-mail confirmation notifying you once your order is shipped.

Due to differences in shipping methods from our distribution centers, we may be unable to deliver packages to a PO BOX. Please provide a physical address as well as your PO Box. We do not ship to APO addresses. We apologize for the inconvenience.

Shipping Rates and Estimated Delivery Times

You can choose from a variety of shipping options for your order. Shipping costs are based on the shipping service level you choose.

These estimates are based on our most common orders. The times listed above are in business days (Monday through Friday, excluding federal holidays).

1) Some items or locations may not qualify for free shipping.

All shipments made to Hawaii or Alaska do not qualify for free shipping. The shipping fee is applied at checkout. Certain items may be ineligible for our Free Shipping Program or discounted shipping promotions. Items that do not qualify will be identified on the specific product’s page.  For bulk, discounted purchases, please contact us for ship dates and freight quotes.

2) Order Processing Deadlines

For standard and expedited shipping, orders received before 1 PM Eastern Time Monday through Friday (except holidays) will be processed the same day. Orders received after 1 PM will be processed the next business day. Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 1 PM on Friday your order will be processed the following Monday. For out of stock items, we will notify you if we cannot ship your item within one week.

3) Weekend Delivery

Expedited orders shipped via Next-Day, 2nd-Day Air and One Rate 2 Day are delivered Monday through Friday only. Guaranteed delivery is not available on the weekend or federal holidays.

4) Bulk Orders

Allow up to two weeks for processing in addition to the chosen ship time.

5) Peak Season Disclaimer

The guarantee for all US expedited services is suspended for shipments picked up on the Friday after Thanksgiving, Dec. 23rd and 30th.

6) Lost Packages

If you have not received your package and the carrier has confirmed delivery, a replacement order will not be sent. Check all points of entry and follow-up with neighbors. Please contact our customer service representatives to file an investigation.

7) Incorrect Address Provided

If your order was not received because the shipping information provided during checkout was incorrect, a replacement order will not be sent.

8) Other

Delays that the carrier cannot control (e.g., weather) may impact your delivery date and are not refundable.

Holiday Shipping Cutoffs

Holidays are especially difficult for shipping companies. For Christmas eve, Christmas day, New Years eve, and New Year’s day, there will be no pick-ups. All orders (including expedited orders) ordered after December 21st will be shipped no earlier than December 26th, and items ordered on December 28th will be shipped no earlier than January 2nd. The following are cut-off times for Christmas delivery:

1. Last day for standard shipping delivery by Christmas - December 15th
2. Last day for expedited shipping delivery by Christmas - December 19th

Risk of Loss: All items purchased from Just Walkers are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.