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Return Policy for Just Walkers
You may return your unused products within 30 days of purchase for an exchange or a refund of the purchase price excluding our shipping and handling costs. Most items are subject to a 25% manufacturer restocking fee*. In the event that an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of receipt. Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund.
The merchandise should be received in the original, resalable condition. Because of health and safety concerns, we cannot accept returns of items intended for single patient use, such as walker accessories or parts. Contact Us for return merchandise authorization (RMA) before shipping any return (see instructions below).
How to Return an Item
Submit a return request using the Contact Us form or call us at 800-998-7750 for a RMA (return merchandise authorization) number before returning the item. We will provide you with return instructions, including the proper return address. Returns received without an RMA cannot be processed. The RMA number must be requested within 21 days of purchase and the returned item should be received within 7 days of issuance of this number. Returnable items must be received by us within 30 days of the date of purchase. After this time, these items are not eligible for a refund.
Please carefully pack returned items in their original packaging, including all documentation. Just Health Shops is not responsible for shipping costs or damage on returned items. Please be advised that delivery confirmation must be requested at the post office for items sent by US mail. Since we cannot issue credit for a return without confirming its receipt, we recommend that all returns be sent using a delivery method that can be tracked and/or insured.
Problem with an Item
All items have manufacturer’s warranties against manufacturing defects. If a problem should arise while using the product, consult the package documentation for specific manufacturer terms and contact information. The product manufacturer is best equipped to troubleshoot operational problems and/or provide replacement items. Contact Us if you have additional questions or need other details.
*Some manufacturers have a larger restocking fee. Please see "Specifications" tab on product page for restocking fees above 25%.
We love my wife’s new Duet Transport/Rollator Chair. She likes to walk as much as she can but now she has the option to ride if we’re in a hurry or she gets too tired. Thanks for pointing out this product to us.John E.