- Home :
- Frequently Asked Questions
- What are your hours of operation?
- Where are you located?
- When is my order processed?
- Do you take purchase orders?
- What shipping methods are used?
- When will I receive my order?
- How are shipping packages marked?
- Do I have to pay sales tax?
- How much does shipping cost?
- How do I check the status of my order or contact you if I have a question about my order?
- How do I know that my online order is safe?
- Can I change or cancel my order after it's been submitted?
- What product guarantees do you offer?
- How will my personal information such as my address, phone number and e-mail be used?
- How do I return an item?
- What credit cards do you accept?
- Where do I get a coupon code?
- What if I have a problem with my item?
- Who do I contact about warranty service?
- How will my charge appear on my credit card statement?
What are your hours of operation?
You can call us at 1-800-998-7750 between 8 a.m. and 6 p.m. Eastern time, Monday through Friday to speak with someone from our customer care team. You may send us an e-mail at any time by using the Contact Us link. Please include complete information as applicable when making your inquiry so that we can respond as quickly and accurately as possible.
Where are you located?
Our offices, call center and main warehouse are located in Montgomery County, Maryland - between the cities of Washington, DC and Baltimore. Since we're a catalog based company, we're experienced with shipping to customers throughout the United States and with some items, around the world.
When is my order processed?
All orders are typically processed in 1 to 2 business days, whether you phone your order in or place it online. Expedited orders (i.e., Next Day and 2nd Day) placed before 1 p.m. Eastern time are shipped the same business day (excluding holidays and weekends). For out of stock items, we will notify you if we cannot ship your item within a week.
Do you take purchase orders?
Yes, for organizations with satisfactory credit, we accept purchase orders. Contact Us for terms and conditions.
What shipping methods are used?
We currently ship via UPS, the United States Postal Service and FedEx.
When will I receive my order?
For in-stock items delivered within the continental United States, you should expect to receive your order within approximately 2 to 8 business days - depending upon the shipping method chosen. Please view our Shipping Policy to view our estimated shipping times.
How are shipping packages marked?
We respect your privacy. Due to requests by some of our customers, the only markings on the outside of the usual shipping box are a return address from "Just Health Shops" or "JHS Order Fulfillment." If you order case quantities, cases are shipped from the manufacturer and may have the product name on the outside of the box.
Do I have to pay sales tax?
We are required to collect sales tax for Maryland residents and other states where we or our distribution centers are located. This will automatically be calculated during checkout.
How much does shipping cost?
Standard shipping is FREE to residents of the continental United States for orders over $75.00. Orders less than $75.00 ship standard ground for only $6.95. Shipping charges are calculated automatically when you proceed to checkout for online orders, or when you place your order over the phone. Charges for expedited shipping (Next Day or Second Day) and orders to Alaska and Hawaii are shown during checkout. When ordering by mail or fax, you'll need to enter the amount in the appropriate box on your order form. View our Shipping Policy for more information.
How do I check the status of my order or contact you if I have a question about my order?
All customers will receive an email confirmation when their order has been shipped, which will include instructions for tracking the package. For order inquiries, call us at 1-800-998-7750 or send us an email by going to the Contact Us page. Please include your name, address, and order transaction number in addition to your question so that we may assist you as quickly as possible.
How do I know that my online order is safe?
We know through experience that everyone wants a safe, secure online store from a source you can trust. You can feel secure in knowing that we use SSL (Secure Socket Layer), a secure means for handling your online order. In addition, most credit card companies provide additional safeguards to protect your online transaction. For more information check out our Secure Shopping page.
Can I change or cancel my order after it's been submitted?
If we have not yet shipped your order, you can request a change or cancel your order. For fastest service, call us at 1-800-998-7750. If you have just submitted your order online, send an e-mail via the Contact Us form. Be sure to include your full name and address information, as well as your order transaction number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an e-mail confirmation. If we are unable to change or cancel your order, we will notify you via e-mail.
What product guarantees do you offer?
Your satisfaction is our first priority. If dissatisfied with your purchase; Contact Us for information about returns. We will gladly refund your purchase price for unused items (less any restocking fees and S&H) if returned undamaged in their original packaging. Most of our products are also backed by warranties from the manufacturer. Information is provided with the item. For health reasons, we cannot accept returns of used merchandise or opened disposable products. Please see our Return Policy for more specific information.
How will my personal information such as my address, phone number and e-mail be used?
We respect your privacy. We will not use any information you provide to us for purposes other than to contact you about your order, or to notify you of products that we believe may be of interest to you. This information is not shared with anyone outside of our company.
How do I return an item?
We accept returns of unused merchandise returned in their original, resalable condition within 30 days of purchase. Some items may have a restocking fee which is described under our Return Policy. Shipping and handling costs are not refundable. You must Contact Us for a return merchandise authorization (RMA) number before shipping. You may call, or use the Contact Us link. Because of health and safety concerns, we cannot accept returns of used merchandise or opened disposable products. For a more complete list of items that we cannot accept as returns please see our Return Policy. Please carefully pack all items to be returned in original packaging. We are not responsible for shipping costs or damage on returned items. Please be advised that packages sent by normal US Mail cannot be tracked while in the process of delivery, but you may request delivery confirmation once the item reaches its destination. Since we cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery method that can be tracked and/or insured such as UPS or FedEx.
What credit cards do you accept?
We accept American Express, Discover, VISA and MasterCard for online purchases.
Where do I get a coupon code?
Occasionally we may run promotions for discounts on items or shipping. These may include coupons provided to repeat customers or those who sign up for special offers. Our customer care representatives are unable to provide you with these codes.
What if I have a problem with my item?
Occasionally, customers experience problems with the use of an item. If you need additional help, contact by phone or use the Contact Us form.
Who do I contact about warranty service?
Manufacturer warranties are usually handled by contacting the manufacturer directly by telephone. We can assist you in obtaining the manufacturer contact information if you did not retain the original packaging. As a courtesy to our customers, we provide warranty service for some products – in particular those where the manufacturers are located in other countries.
How will my charge appear on my credit card statement?
Your charge will read "Just Health Shops."
We love my wife’s new Duet Transport/Rollator Chair. She likes to walk as much as she can but now she has the option to ride if we’re in a hurry or she gets too tired. Thanks for pointing out this product to us.John E.